FAQ

FREQUENTLY ASKED QUESTIONS

Where can I purchase MAGNUM®?


Please click on the Where To Buy button on the top right corner of the website or click here.




How do I care for my footwear?


Cleaning Maintain your product by cleaning regularly. Dirt and mud should be brushed off once it has dried naturally. Wipe clean with a clean damp cloth if necessary. Never wash in the washing machine. Immersion and exposure to detergents can attack the stitching and bonding agents within the products. Drying Dry slowly using natural air circulation at room temperature, do not subject the product to a direct heat source. Paper can be used to stuff the product in the drying process to help absorb moisture and maintain the shape of the product. Waterproof Treatment If you have purchased a waterproof product, the leather must regularly be treated with waterproofing and conditioning sprays or creams. Used in wet conditions, the leather will experience a gradual loss of its water-resistant qualities. If untreated, the leather will slowly harden and crack. Linings The linings used in MAGNUM® products are made from comfortable, breathable material that requires little or no maintenance. Foot moisture is absorbed and the drying process is quick due to the breathability nature of the linings. General Care Do not over apply leather waterproofing treatment of the product especially to the lace hardware. In some of our products, we use a treatment in the lining which wicks moisture and sweat away from the foot to help prevent unpleasant odours (look out for 'moisture wicking lining' in the product features for this). To retain the shape and durability of your products, ensure the laces are undone before the product is removed from your foot. MAGNUM® compatible shoe care products are available from most footwear retailers. Suspected Faulty Goods If you suspect a manufacturing defect and purchased your goods from a website or retail store, please return the suspected faulty item to the retailer you made your purchase from.




Is something not workong or incorrect?


If you notice an error on the website or find that something is not working correctly, please let us know by email so that we can look into this as soon as possible. Please include as much detail as possible, such as which device (i.e. desktop, mobile) and browser (i.e. Chrome, Safari) you are using, along with screen shots of any error messages. This will help us to resolve the issue more quickly and efficiently.




Need more help?


Still have questions? Contact us. We aim to respond within 24 to 48 hours.





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