Your order will be sent out FREE via FedEx SmartPost. We will process your order as quickly as possible, however please allow up to 2 business days for order handling. Orders placed before Noon (PST), Monday through Friday, often ship the same day.
After your order has been processed, you will receive an email with the FedEx tracking number. Use this number to see when your package will arrive. We ship from Modesto, California. East Coast customers should allow up to 7 or 8 business days for your package to arrive.
Please note we do not operate on holidays. Our standard hours are Monday through Friday, 8:00am to 5:00pm PST.
No Hassle Returns
When you buy direct from this website, you get a 365 day, no hassle returns and exchanges policy. If you're not happy with your purchase simply send the product back to us.
We will accept your boots back providing they are in their original condition, unused, undamaged, and we could resell them as new.
Our 60-Day Comfort Guarantee
All Magnum footwear is backed by a 60-Day Comfort Guarantee. We guarantee our consumers will be completely satisfied with the comfort and fit of our boots or Magnum will issue a full refund within 60 days of the original purchase date.
Returns Process
Simply call Customer Service at 1-800-853-2896 to explain your reason for return. (You may also email us.) Have your order number ready so we can verify your purchase and issue your Return Authorization (RA) number. Please pack your item(s) in the original packaging with a note of the RA number somewhere on the outside of the box, and ship it to this address:
Magnum Boots USA
Attn: eCommerce Returns
4801 Stoddard Road
Modesto, CA 95356
If you have any questions, feel free to contact us; we're happy to help.
Important Notes
- We reserve the right to limit returns.
- You must include the Return Authorization number on the outside of the box.
- Magnum's facilities do not accept hand deliveries.
- We cannot accept C.O.D. deliveries.
- You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Magnum USA will not replace the contents of the package.
- All refunds will be credited to the payment form used for the original purchase.
- Exchanges are subject to availability. If the product you purchased is no longer in stock, we will work with you to find a suitable replacement. A refund will be processed if no equivalent products are available.
