Free Economy: We will endeavour to process your order as quickly as possible, however please allow up to 5 days for your order to arrive.
Standard Delivery £2.99: Your order will be delivered via Royal Mail 2nd Class
First Class Premium Delivery between 1-3 working days (£3.99): Your order will be our priority and delivered within 1-3 working days (Order must be placed before 2.30pm Monday-Thursday & before 10.30am Friday in order to receive within the guaranteed period of 1-3 working days).
Republic of Ireland £3.99 for standard delivery
A signature may be required on receipt.
If you are not around to take delivery of your parcel, Royal Mail should leave a calling card with further instructions.
Please note we do ship to BFPO addresses
Please note we do not deliver on Bank Holidays
We offer a generous 90 day returns policy. Items can be returned to us within 90 days of purchase, free of charge, for a size exchange or full refund as long as the item is in its original, resalable condition.
This means that the product should not be damaged, dirty or marked. Therefore, please try on your new footwear on clean, carpeted surfaces and ensure you are happy with the look and fit before wearing them outside. In addition, please ensure you do not remove the tag or dispose of any of the original packaging until you are certain that you wish to keep the item.
To return your shoes, visit www.collectplus.co.uk/returns/new/hi-tec to create and print your returns label. Attach it to the package and send them back to us free of charge. Please ensure you include your original dispatch note or a cover note with your returned items, quoting your order reference number. Please also take the time to complete our Returns Feedback form to advise us why you are returning your item.
We’re confident that you will be happy with your purchase. However, if your product does not match up to your expectations or if you believe it is not fit for purpose, please contact us immediately so we can assist you.