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What is a 30 Day Comfort Guarantee?

You have the right to remain comfortable! At Magnum UK, we truly believe that. And as we’re confident in our products, we’re confident enough to offer a 30 day comfort guarantee!

Order your Magnum boot’s today and if you’re not completely satisfied with the fit and comfort, just return them to us within 30 days from the date of purchase and choose either an exchange or refund. if you decide to return your order under the 30 Day Comfort Guarantee, please contact our Customer Services Team prior to returning the boots.

The original order confirmation must be included with the return and the boots must not be damaged or misused. The refund or footwear exchange will be up to the original price of the footwear as set out on the purchase receipt. Visit www.collectplus.co.uk/returns/new/hi-tec to create and print your returns label and ensure you enclose your original dispatch note or cover note quoting your order reference number and reason for return.

The 30 Day Comfort Guarantee has been introduced on a trial basis. Magnum UK has the right to withdraw this offer at any time. Should Magnum UK withdraw this offer, any customers who purchased boots prior to the offer being withdrawn will remain eligible for the guarantee for the first 30 days of their purchase.

What delivery options are available?

Magnum UK offer free economy delivery to the United Kingdom Mainland, Northern Ireland and Channel Islands. We will endeavour to process your order as quickly as possible, however please allow up to 5 days for your order to arrive.

If you wish to pay a delivery charge to receive your order sooner, you can choose from:

STANDARD DELIVERY £2.99: Your order will be delivered via Royal Mail 2nd Class

FIRST CLASS PREMIUM £3.99: Your order will be our priority and delivery will be within 1-3 working days. Orders must be placed before 2.30pm Monday to Thursday and before 10.30am Friday to guarantee delivery within 1-3 working days of the order date.

For our customers in the Republic of Ireland, we offer standard delivery at a charge of £3.99.

Do Magnum UK ship to BFPO addresses?

Yes, we deliver to BFPO addresses.

Can I ship my order to someone else or to a different address?

Yes, you have the option to ship to your billing address or to a different address.

Where do you ship to?

We currently ship orders to anywhere within the United Kingdom Mainland, Northern Ireland and Channel Islands free of charge when you request economy delivery. We can also deliver to the Republic of Ireland for an additional charge of £3.99.

Which carrier will deliver my order?

All shipping will be handled by Royal Mail Delivery. If you are not around to take delivery of your parcel, Royal Mail will leave a calling card with further instructions.

Can I change the shipping address once my order has been submitted?

We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to change the shipping address.

Please speak to our Customer Services Team if you need to discuss your order.

Can I cancel or change my order?

We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order.

Please speak to our Customer Services Team if you need to discuss your order.

How do I know when my order ships and how can I track it?

Once your order has been shipped, you will receive a confirmation e-mail to confirm this. Unfortunately you cannot track your order with Royal Mail once it has left us. If you have any questions, please speak to our Customer Services Team who will do their best to assist you.

What types of payment method do you accept?

We currently accept the following credit cards: Visa, Mastercard, Maestro, Solo and Electron. We also accept PayPal, Google Checkout/Wallet and Amazon Payments. Please note that from time to time we may temporarily remove payment options for reasons beyond our control.

What is your return policy?

We offer a 365 day, no quibble returns & exchanges policy. We do not charge you for delivery or return of your boots, Magnum will pay for your postage both ways.

If you’re not happy with your shoes, visit www.collectplus.co.uk/returns/new/hi-tec to create and print your returns label. Attach this to the package and send them back to us free of charge. Please ensure you include your original dispatch note or a cover note with your returned items, quoting your order reference number and reason for return.

We will accept returns providing that the product is in its original condition, unused, undamaged and in a state that we could resell the product as new. If you are returning your order under the 30 Day Comfort Guarantee, please contact our Customer Services Team prior to returning your item(s).

What do I do if I suspect there may be a fault with my new boots or shoes?

If you expect a manufacturing defect and you purchased your goods from a website or retail store other than www.magnumboots.com/UK, please return your purchase to the retailer you made your purchase from where they will inspect the goods for you online with the Magnum 1 year warranty.

Still have questions?

Call our customer service number on 01702 561321

Alternativley e-mail us!