Delivery & Returns

Christmas & New Year Closure

Please note that orders must be placed by midday on Friday Monday 14th December 2018 if you wish to receive your items before Christmas (subject to weather conditions and circumstances outside of our control). Orders placed after midday on Friday 14th December may not arrive until after 25th December. In addition, orders placed after 5pm on Monday 17th December 2018 may not be dispatched until Wednesday 2nd January 2019, although we will do our best to ship sooner. We apologise for any inconvenience caused during this time and would like to wish all of our customers a lovely Christmas break and a happy New Year.


Magnum offers FREE delivery to the United Kingdom and Northern Ireland (excluding Channel Islands). We will endeavour to process your order as quickly as possible. Please refer to the table below for delivery times.

If you wish to receive your items sooner, you can opt for First Class Premium Delivery for £3.99. Your order will be our priority and will be delivered within 2-3 working days. Orders must be placed before 2.30pm Monday to Thursday and before 10.30am Friday to guarantee delivery within 2-3 working days of the order date.

For our customers in the Republic of Ireland, we offer standard delivery at a charge of £3.99.

Please note that delivery times for Economy Delivery may be longer during periods of high demand. This will be clearly stated at the top of this page and on the Basket page when this is the case, giving an indication of the delay, up to a maximum of 14 working days.

Magnum guarantees that orders will be dispatched in time to be delivered within the delivery times stated below. However, unfortunately we cannot guarantee delivery within these timescales where circumstances beyond our control, such as extreme weather, prevent the postal service or relevant carrier from being able to make the delivery.


We offer a generous 90 day returns policy. Items can be returned to us within 90 days of purchase, free of charge, for a size exchange or full refund as long as the item is in its original, resalable condition.

This means that the product should not be damaged, dirty or marked. Therefore, please try on your new footwear on clean, carpeted surfaces and ensure you are happy with the look and fit before wearing them outside. In addition, please ensure you do not remove the tag or dispose of any of the original packaging until you are certain that you wish to keep the item.

To return your shoes:

 - Pack your returns in the original packaging, including your original dispatch note or a cover note with your returned items, quoting your order reference number and stating whether you would like an exchange or a refund. You can exchange them item for another size, but not another style.

 - Visit to create and print your FREE returns label. Attach it to the package and send them back to us free of charge. Alternatively, if you cannot get to a Collect+ store, you can return your order via the Post Office to Magnum Europe Ltd, FREEPOST, License No. SMU186, Aviation Way, Southend on Sea, Essex, SS2 6BR.

- Ensure you keep your receipt as proof of returns and do not dispose of this until you have received your exchange or refund.

- Complete our Returns Feedback form to advise us why you are returning your item. Do not use this page to request an exchange, this is for feedback purposes only and comments will not be responded to.

Please allow up to 28 days once you have returned your item for the size exchange to be processed or the refund to be credited to your account. We will endeavour to process your return as quickly as possible.

We’re confident that you will be happy with your purchase. However, if your product does not match up to your expectations or if you believe it is not fit for purpose, please contact us immediately so we can assist you.


     Delivery Option &

     Estimated Delivery Time


  UK mainland (England,
  Wales, Scotland
  excluding Highlands)

    Economy Delivery
   – Royal Mail

    4-6 working days


   Premium Delivery
  - Royal Mail

   2-3 working days


  Northern Ireland, Highlands,
  and Offshore Islands
  (excludes Channel Islands)

    Economy Delivery
   – Royal Mail

    6-8 working days

   £2.99 or FREE on orders
   over £30

   Premium Delivery
    – Royal Mail

   4-6 working days


    Republic of Ireland

    Economy Delivery
     – Royal Mail

    4-6 working days